Content and happy customers are our main concern!
Customer satisfaction is a top priority for all of us at Shop-Apotheke. Together with Ekomi we try to measure customer satisfaction. Ekomi is an independent party that has the task of inviting customers to give their opinion about their customer experience with Shop-Apotheke.
Member of EAMSP (European Association of Mail Service Pharmacies)
Shop-Apotheke is also member of the EAMSP, an umbrella association of reliable internet pharmacies from different European countries.
We respect your privacy.
Shop-Apotheke collects your personal details via our website when you register / place an order.
Not happy? Get a refund!
Are you not happy with the product received? Has it arrived damaged? Something not working like it should? This is very frustrating and we would like to help you deal with this. Shop-Apotheke gives you a 30 day (from day of delivery) reflection period. Exchange the product? , Return & Refund? No problem. Send your parcel back to us and we take care of the rest. Please read here for further information, or contact our Customer Services.