Beauty & Hygiene
Vitamins & Supplements
Health & Well-Being
Pregnancy & Baby
First Aid & Home Care
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Frequently Asked Questions
Frequently Asked Questions
Your first visit?
Your first order?
Offer and stock
What can I find on the online pharmacy Shop-Apotheke?
I'm looking for a specific product, how can I find this fast?
I can't find a certain product. Can you help me?
I'm not sure which product I need, can I get some advice?
There is no information on the product I'm interested in? Whats should I do?
How do I know if a certain product is in stock?
Register and Login
How can I register?
What does "bus" mean in the contact information section in the registration form?
What data do you keep? Why?
Why do you ask for a phone number in the registration process?
Why do you ask questions about my health?
What is my client number?
How can I log in? What is my login?
What if I have forgotten my password?
What if my password isn't accepted?
I have a new email address. How can I let you know?
I can't log in on my account anymore. What should I do?
How does the shopping cart works?
How do I know if my order has been completed succesfully?
Can I get an invoice for my order?
What is my order number?
Can I check my order process? Can I see the status of my order?
I have just placed my order, but I've forgotten something. Can I still adjust my order?
I have just placed my order, but regret my choice. Can I still cancel my order?
I have just placed my order, but I have filled out the wrong delivery address. Can I still change it?
Can I order by fax or by phone?
I have accidentally ordered twice. What should I do?
I have placed an order with the payment option bank transfer, but I would like to pay online instead. What should I do?
What is a promotion code?
How do I use my promotion code?
How do I use the credits on my account?
How can I pay safely?
What payment options do you offer?
I'm not sure that my payment has been completed correctly. What can I do?
On which bank account number can I pay for my order by bank transfer?
What is an IBAN-code?
What is a BIC-code?
When should I pay if I choose to pay by bank transfer?
Can I choose to pay at reception of the package? (pay at delivery)?
Can I pay with a bank cheque?
How much are the shipping costs/delivery costs/port costs?
What is the delivery period? When will my order be delivered at my house?
Is it possible to deliver my order to a different address than my home adress?
Can I pick a date to have my package delivered?
How will I be informed that my package is on its way?
Can I monitor my delivery's satus somewhere?
I wasn't at home at the moment of delivery, where can I find my package?
The delivery period is taking longer than expected. What should I do?
I have moved, where can I report my new address?
I have paid, but haven't received my order yet. What should I do?
I have paid and received a message afterwards that my payment wasn't accepted. What should I do?
How can I subscribe or unsubscribe to your newsletter?
I'm not receiving any mails from Shop-Apotheke. Why?
I don't want to receive any mails from Shop-Apotheke. Is this possible?
Can I return an order?
I have received the wrong product or a product that I didn't order. What should I do?
My package is incomplete (missing products). Now what?
My package is damaged. What should I do?
My package has not been delivered. What should I do?
What are reviews?
Why are these reviews published online?
What's in it for me?
Do I get something in return for my review?
What are the requirements for a good review?
My credit hasn't been put on my account yet. Why is this?
Why can't I review certain products?
Do certain occupations or sectors receive discounts?
Can you sponsor an event of any type?
Is it possible to receive some samples of a product before I place an order?
Will my package be delivered discreetly?
I haven't found the answer to my question.